Our Company
Primary Response is a progressive, employee-empowered workforce. We believe that people are the prime resource of any organization and that its success is directly related to how its human resources are developed. Treating people with respect and trust, providing them with opportunities to develop and contribute ideas or speak out on issues of concern, without fear of retribution, are of paramount importance.
Quality improvement is a continuous, evolving process at Primary Response. As both an ideal and a process, quality improvement begins with the effective communication of our principles, which direct and govern our organization. Working collaboratively with our clients, our communities, our employees, and public emergency service provider partners, Primary Response is committed to providing the most current knowledge, expertise and skill available in the provision of proactive, culturally sensitive, client-centered, effective and economically smart security services.
The success of an organization like Primary Response requires that it be managed in a systematic manner to maintain and improve the value of its services. Policies establish the objectives and the direction of the organization; procedures are the detailed implementation of the policies. Philosophies govern core values, beliefs and management principles.
Our guiding philosophy is embodied in our Mission, Vision and Value Statements and is implemented through strategic and operational planning processes evident in our day-to-day business.
Mission Statement
Primary Response, through strategic planning, preparedness and experience, is committed to the enhancement of the image of the Private Sector Security Industry and fair recognition for individuals who pursue security as a professional career choice.
Vision
It is our goal to be Ontario`s Industry leader in the quality of our service and our workplace by remaining committed to our best practice principles which are the framework of our organization and guides every aspect of our business to continue to achieve sustainable, quality growth.
Values
We value our company reputation, and we are proud of the integrity, sincerity and transparency our employees demonstrate every day. We are a training culture and together, a learning organization. Functioning as a team we strive to institutionalize the discipline, processes and methodologies that offer the greatest reliability and quality of service.
